Shipping Policy
Effective Date: 28 February 2026
Last Updated: 28 February 2026
At VaadiFresh, we are committed to delivering high-quality agricultural products and spices safely and efficiently across India. This Shipping Policy outlines our delivery process, timelines, and important shipping-related information.
1. Order Processing Time
Retail orders are typically processed within 1–3 business days after payment confirmation.
Bulk orders are processed based on confirmed commercial terms and may require additional coordination before dispatch.
Orders are processed only on business days (Monday to Saturday, excluding public holidays).
2. Shipping Coverage
We currently ship across India.
For bulk orders, delivery availability may depend on location accessibility and transport feasibility.
If we are unable to deliver to your location, our team will inform you before processing the order.
3. Delivery Timelines
Estimated delivery timelines:
- Metro cities: 2–5 business days
- Non-metro locations: 3–7 business days
- Remote areas: May take longer depending on logistics availability
Bulk order delivery timelines will be communicated separately based on order size and destination.
Delivery timelines are estimates and may vary due to external factors.
4. Shipping Charges
Shipping charges (if applicable) will be displayed at checkout before payment.
For bulk orders, freight and transportation costs will be communicated separately in the quotation or commercial agreement.
VaadiFresh reserves the right to revise shipping charges without prior notice.
5. Dispatch & Tracking
Once your order is dispatched, you may receive tracking details via email or SMS (where applicable).
Tracking updates depend on our logistics partners.
For bulk shipments, tracking and dispatch coordination will be handled directly by our team.
6. Delays in Shipping
While we strive to deliver within the estimated timeframe, delays may occur due to:
- Weather conditions
- Transport disruptions
- Public holidays
- Government restrictions
- Remote location accessibility
VaadiFresh shall not be liable for any direct or indirect loss arising from delays caused by third-party logistics providers or circumstances beyond our reasonable control.
7. Incorrect Address or Failed Delivery
Customers are responsible for providing accurate shipping information.
If delivery fails due to incorrect address, unavailability of recipient, or refusal to accept delivery:
- Re-shipping charges may apply
- Refunds may be processed after deducting applicable shipping costs
8. Damaged Shipments
If you receive a damaged package:
- Inform us within 24 hours of delivery
- Share clear photos or video evidence
- Retain original packaging
We will investigate and provide a suitable resolution in accordance with our Refund & Cancellation Policy.
9. Bulk Shipments
Bulk shipments may involve:
- Direct transport coordination
- Pallet or freight movement
- Custom delivery schedules
Delivery timelines and freight responsibilities will be defined in the commercial agreement.
10. Contact Information
For shipping-related queries, please contact:
Email: info@vaadifresh.com
Website: https://vaadifresh.com